National Helpline


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020 8538 3731

Walk in advice centres

Click here for details and locations.

Advice centres

Come and talk to one of our experienced volunteers.  We run free monthly advice centres spread across the month during school term times in Thornton Heath, Aldershot, Kent, Hampton Court, Oxford, High Wycombe, Manchester and near Waterloo station in central London.

Appointments are not necessary, though if the Centres are busy, your consultation time may have to be limited.  We advise you not to arrive before the start time because waiting space is very limited.  Also, it is normally busy at the start, so getting there later may be wiser.

Bring along any relevant papers, preferably filed in date order to save time and make it easier to help you.

Please note: In order to give you the best service, please do not bring children to the advice centre with you.  If you have no option but to have children with you, please bring another responsible adult to supervise them in the waiting area during your advice session. This is to ensure their safety and prevent disturbance to other parents who have come for advice.





Thornton Heath

(Usually on the first Monday morning of each month) 

From 10.15 to 12.15. At the Salvation Army, 66 High Street, Thornton Heath, Surrey, CR7 8LF                         

  • 7 November 2016
  • 5 December 2016



(Usually on the second Tuesday morning of each month)

From 10.15 to 12.15. At The Games Shop (opposite Costa Coffee), 6 Wellington Street, Aldershot, Hampshire, GU11 1DZ

  • 8 November 2016
  • 13 December 2016



(Thurs, every other month - alternates with High Wycombe)

From 11am to 1pm. At 85 Jack Straw's Lane, Headington, Oxford OX3 0DW

  • 1 December 2016


High Wycombe

(Friday, every other month - alternates with Oxford)

From 10.30am to 12.30pm. At British Legion Holmer Green,
48 Beech Tree Road, Holmer Green, High Wycombe HP15 6UT

  • 4 November 2016




(Usually on the second Wednesday of each month)

From 10.30am to 1.30pm. At the Talbot House Support Centre, 1 High Peak Street, Newtown Heath, M40 3AT

  • 16 November 2016
  • 14 December 2016


Hampton Court  (opposite Hampton Court Train Station)

(Usually on the third Wednesday of each month)

From 10.15 to 12.15. At "Fontenay", 11a Creek Road, East Molesey, Surrey. KT8 9BE

  • 16 November 2016
  • 14 December 2016 *DATE CHANGED*



(Usually on the second and fourth Thursday evening of each month).

From 5.30 to 7.30pm. At Chaplin Close Community Hall, Gray Street, London, SE1 8TU.

  • 10 & 24 November 2016
  • 8 December 2016

Please note the hall is behind security fencing.  Press 39 on the entry keypad, then the call button, and ask for the SOS!SEN advice centre.



(Usually on the third Friday morning of each month) 

Just outside the M25 and close to Ebbsfleet International

From 10am to 12pm. At Eastgate, 141 Springhead Parkway, Northfleet, Gravesend, Kent DA11 8AD

  • 25 November 2016
  • 16 December 2016