National Helpline

Call us:

0300 302 3731


0208 538 3731

Walk in SEN advice centres

Click here for details and locations.

Getting started

SEN Law and Practice

The Children and Families Act

The Children and Families Act came into effect in September 2014, replacing statements with Education Health and Care Plans (EHCP's).

This document, prepared in 2014 by Eleanor Wright, Co-ordinator and Solicitor at SOS!SEN, details the main changes from the previous system.

The Code of Practice contains law as well as guidance regarding SEND and additional support. This is a good starting point and the document can be downloaded from the government website.

On this page you can also find other SEND guides for parents and carers, and information on how the system is implemented.

SOS!SEN operates a free, friendly, confidential telephone helpline and advice centres for those seeking information and advice on special educational needs.

We have a number of webinars and booklets covering topics such as assessments, EHCPs, appeals and exclusions, written by Eleanor Wright and available to purchase via our online store:

PLEASE NOTE: The helpline, advice centres and workshops operate during term time only.


Need help? Call our Term-Time Helpline and speak to an adviser

Call 0208 538 3731

We offer advice on:

  • getting the right educational help for your child
  • liaising with the school or local authority
  • interpreting official letters
  • requesting an EHC Needs assessment for your child
  • finding independent expert professional advice
  • appealing to the Special Educational Needs and Disability Tribunal

For further information on the times and dates the helpline is open, please see here.

Walk-in Advice Centres

Come and talk to one of our experienced volunteers. We run free monthly sessions in Aldershot, Birmingham, Bristol, Hampton Court (opposite Hampton Court train station), Kent, Manchester, Tamworth, Thornton Heath, Watford, Worcester Park, and central London near Waterloo station.

Find out more here.


SOS!SEN runs regular “hands-on” training sessions such as how to appeal an EHC Plan and how to prepare for a Tribunal hearing. It also runs larger workshops on special SEN topics.

For more information and booking forms for all workshops, see our Workshops and Events pages.

Find out more here.


Information sheets

Download our free advice sheets here.

We cover topics such as:

  • Finding the Right School
  • Statutory Assessments
  • EHC Plans
  • Tribunal Appeals
  • Judicial reviews
  • Annual Reviews

Useful tips for parents

See also our useful tips for parents here.

These give invaluable advice and information to empower parents and carers to navigate the SEND process.

Parent Feedback

I first heard of SOS!SEN when searching for some advice & help to assist securing some extra support in school for my eight year old severely dyslexic son, whom was floundering & suffering extreme anxiety.

I will never forget making that initial call to SOS!SEN, finally I could speak to somebody who listened to me & understood what we were going through & offered sound advice on the initial steps I needed to take. SOS!SEN are a fantastic organisation, they helped me to navigate myself through the minefield of difficult processes & procedures.

They gave excellent support & advice & I attended many workshops which were invaluable to assist me in appealing my son's statement & going on to go through the Tribunal process.
-Ms B from Hampshire’

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